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Important Security Information
  • Use a strong password. Choose passwords that are difficult for others to guess and use a different password for each of your online accounts. Use both letters and numbers and a combination of lower case and capital letters.
  • Change your Password often.
  • Leave suspicious sites. If you suspect that a website is not what it purports to be, leave the site immediately. Do not follow any of the instructions it presents. For Microsoft Internet Explorer (IE) users setting your browser security setting to "high," a level that makes it more difficult to interact with some Web sites is also recommended.
  • Be alert for scam emails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or linking to a fraudulent website and disclosing sensitive information.
  • Don't reply to any email that requests your personal information. Be very suspicious of any email from a business or person that asks for your password, Social Security number, or other highly sensitive information and/or one that sends you personal information and asks you to update or confirm it.
  • Open emails only when you know the sender. Be especially careful about opening an email with an attachment. We advise that you shouldn't open attachments unless you are confident that you can trust the source
  • Be careful before clicking on a link contained in an email or other message. The link may not be trustworthy.
  • Do not send sensitive personal or financial information unless it is encrypted on a secure website. Regular emails are not encrypted and are more like sending a post card. Look for the padlock symbol to ensure that the site is running in secure mode before you enter confidential personal information.
  • Don't take anything for granted and only do business with companies you know and trust. Always keep in mind that forging emails and creating phony "look alike" websites designed to trick consumers and collect their personal information is not difficult. Make sure that websites on which you transact business post privacy and security statements, and review them carefully.
  • Make sure your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. We recommend that you use a program that automatically upgrades your virus protection on a regular basis. If you currently do not have this automatic upgrade feature, make sure you update your virus detection program weekly and when you hear of a new virus. If your anti-virus product doesn't include spyware protection, we recommend that you install a reputable spyware detection product as well.
  • Install a personal firewall to help prevent unauthorized access to your home computer. This is especially important if you connect to the internet via a cable modem or a digital subscriber line (DSL) modem.
  • When your computer is not in use, shut it down or disconnect it from the Internet.
  • Act quickly if you suspect fraud. If you believe someone is trying to commit fraud and/or if you think you may have provided personal or account information in response to a fraudulent email or Web site, report the incident immediately, change your passwords and monitor your account activity frequently.

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